Welcome to Bignaam FAQ
Find answers to the most commonly asked questions about orders, payments, shipping, returns, and digital product delivery.
1. What is Bignaam?
Bignaam is an online marketplace offering a wide range of products including Home & Kitchen, Electronics, Fashion, Beauty & Personal Care, Jewellery, Grocery, Sports & Fitness, Gifts & Custom Products, and Digital Products.
2. Do you sell both physical and digital products?
Yes.
Bignaam offers:
- Physical Products
- Digital Products
- Templates
- E-books
- Reels & Video Assets
- Design Resources
- Custom Gift Products
3. How long does delivery take?
For physical products:
- Metro Cities: 3–7 Business Days
- Other Locations: 5–10 Business Days
Delivery times may vary depending on location and courier services.
4. How are digital products delivered?
Digital products are generally delivered instantly after successful payment through:
- Download Links
- Email Delivery
- Account Access
depending on the product purchased.
5. What payment methods do you accept?
We accept secure online payments through supported payment gateways, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
Available payment methods may vary.
6. Is my payment secure?
Yes.
All payments are processed through secure and trusted payment gateway providers using industry-standard security measures.
7. Can I return a physical product?
Eligible physical products may be returned according to our Return & Refund Policy.
Products must generally be unused and returned in their original condition.
8. Are digital products refundable?
Due to the nature of digital products, refunds are generally not available once the product has been delivered or downloaded.
Please review product details carefully before purchase.
9. What should I do if I receive a damaged or incorrect product?
Please contact our support team within 48 hours of delivery and provide:
- Order Number
- Product Photos
- Description of the issue
Our team will review the request and assist accordingly.
10. How can I track my order?
Once your order is shipped, tracking details will be shared through email, SMS, or your order account dashboard (where available).
11. Can I cancel my order?
Orders may be cancelled before processing or shipment.
Once an order has been shipped, cancellation may not be possible.
Please contact support as soon as possible.
12. Do I need an account to place an order?
No. Depending on checkout settings, guest checkout may be available.
However, creating an account can help you manage orders and track purchases more easily.
13. What if I don’t receive my digital product?
If you do not receive your digital product after successful payment, please contact us with:
- Order Number
- Registered Email Address
- Payment Reference
We will assist you promptly.
14. How can I contact Bignaam?
Customer Support
Email:
Support Hours
Monday – Saturday
10:00 AM – 7:00 PM IST
15. Do you offer business partnerships or collaborations?
Yes.
Content creators, designers, suppliers, and businesses interested in partnerships may contact us via:
Please mention:
“PARTNERSHIP INQUIRY”
in the subject line.
Still Need Help?
If your question is not listed above, please contact our support team.
Bignaam Marketplace
Everything You Need, In One Place.
