1 Our Return & Refund Policy
Bignaam is committed to providing a fair and transparent shopping experience.
If an order arrives damaged, defective or contains an incorrect product, customers may contact us for review in accordance with this policy and the applicable product-specific terms.
Our team will review the information provided and determine the appropriate resolution, which may include a replacement, return, refund or another suitable resolution depending on the circumstances.
2 Issues We Can Review
Please contact us if you receive:
๐ฆ Damaged Product
The product has been damaged during transit or arrives in an unacceptable condition.
โ Incorrect Product
You receive a product different from the product ordered.
โ ๏ธ Defective Product
The product appears to have a manufacturing or functional defect, where applicable.
๐ฆ Missing Contents
Expected contents appear to be missing from the delivered package.
Important: Eligibility is subject to product conditions, verification and any product-specific return terms displayed at the time of purchase.
3 Return / Issue Reporting Window
For damaged, defective or incorrect products, customers should contact Bignaam within 7 days of delivery.
โฐ 7-Day Reporting Window
Please inspect your order as soon as possible after delivery and contact us promptly if you identify an issue.
4 How to Request a Return or Refund
To raise a request, contact our support team using the official Bignaam support email.
Contact Us
Email Bignaam Support.
Share Order ID
Provide your order details.
Add Evidence
Send clear photos/videos.
Review
Our team reviews the request.
๐ฉ Start a Return / Refund Request
Email: support@bignaam.com
Please include your Order ID and a brief description of the issue.
5 Safe Unboxing & Supporting Evidence
For damaged, incorrect or missing-item claims, we strongly recommend recording a continuous unboxing video from the sealed parcel through the opening of the package and inspection of the product.
Clear photographs of the package, shipping label, product and any visible damage can also help us review the request more efficiently.
Bignaam Safe Unboxing Guide
Record your parcel before opening it.
Before You Open Your Parcel
Official Bignaam unboxing demonstration coming soon.
Until then, please follow the recommended steps below.
Recommended: Keep the video continuous and unedited wherever possible. Retain the original packaging and shipping label until your request has been reviewed.
Please note: An unboxing video is strongly recommended as supporting evidence. It is not stated here as a universal mandatory condition for every return request. Specific evidence requirements may depend on the nature of the claim and applicable product terms.
6 Product & Packaging Condition
When a return is approved, customers may be required to keep the product in an appropriate condition for return or inspection.
- Keep the product and original packaging safely stored.
- Do not intentionally damage or modify the product after delivery.
- Keep shipping labels, invoices and other relevant documents where available.
- Follow any return instructions provided by Bignaam or the applicable fulfilment partner.
Certain products may have specific return conditions because of their nature, hygiene, safety, personalization, consumable status or other applicable characteristics.
7 Situations That May Not Qualify
A request may not qualify for return, replacement or refund where the issue is outside the applicable policy or product conditions.
โ Usually Reviewable
- Product received damaged.
- Incorrect product received.
- Product appears defective.
- Missing contents are reported promptly.
โ ๏ธ May Not Qualify
- Request submitted outside the applicable reporting period.
- Damage caused after delivery by misuse or improper handling.
- Product altered or intentionally damaged after receipt.
- Product-specific exclusions or conditions disclosed before purchase.
This section does not override any consumer rights or protections applicable under law.
8 Request Review Process
After receiving your request, Bignaam may review the order information, photographs, videos, product condition and other relevant details.
Where necessary, additional information may be requested before a final resolution is provided.
๐งพ Order Verification
We verify the Order ID and order details.
๐ Issue Assessment
We review the reported problem and supporting evidence.
๐ฆ Product Review
Where applicable, product or packaging information may be reviewed.
๐ค Resolution
An appropriate eligible resolution is communicated to the customer.
9 Replacement
Where a replacement is approved and the relevant product is available, Bignaam may arrange a replacement according to the applicable fulfilment process.
Replacement availability may depend on inventory, product availability and the nature of the issue.
If a suitable replacement is unavailable, another appropriate resolution may be offered in accordance with the applicable policy and circumstances.
10 Refunds
Where a refund is approved, the refund will generally be processed through the applicable payment or refund mechanism associated with the order.
The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.
๐ณ Refund Processing
Bignaam will initiate an approved refund after the applicable review and processing requirements have been completed.
Once initiated, the final crediting time may depend on the customer's payment provider or bank.
11 Payment Methods & Refunds
Refund processing may differ depending on the original payment method used for the order.
Online Payment
Approved refunds may generally be processed through the applicable payment method or gateway.
UPI / Digital Payment
Refund timing may depend on the applicable payment provider.
Cash on Delivery
Where applicable, Bignaam may request suitable bank or payment details for processing an approved refund.
12 Return Shipping
Where an approved return requires the product to be sent back, Bignaam will provide the applicable return instructions.
Customers should not independently ship a product to an address unless instructed by Bignaam.
Important: Return shipping arrangements and any applicable costs may depend on the reason for the return, product terms and the resolution approved by Bignaam.
13 Contact Us
For return, replacement or refund-related questions, please contact Bignaam Customer Support.
๐ Bignaam Customer Support
Email: support@bignaam.com
Support Hours: Monday โ Saturday, 10:00 AM โ 7:00 PM IST
Please mention your Order ID and provide relevant photographs or video evidence where applicable.