Payment Policy
This Payment Policy explains how payments for purchases made through Bignaam.com may be processed, verified and handled, including payment failures, refunds and payment-related support.
Secure Payment Processing
Bignaam may use authorised payment service providers and payment gateways to process online transactions. The payment methods available to you will be shown during checkout and may change from time to time.
1 Scope of This Payment Policy
This Payment Policy applies to payments made for products or services purchased through Bignaam.com.
Payment processing may involve third-party payment service providers, banks, card networks, UPI providers or other authorised financial service partners.
The specific payment method and payment processor available at checkout may vary depending on the order, customer location, product, transaction value and other applicable factors.
2 Available Payment Methods
Depending on availability, Bignaam may offer payment methods such as:
UPI
Payments through supported UPI methods, where available.
Cards
Supported debit or credit card payment methods.
Online Banking
Supported net-banking or bank-based payment options.
Cash on Delivery
COD may be available for selected orders, locations or products.
Not every payment method will necessarily be available for every order.
3 Checkout & Payment Process
After selecting the products you wish to purchase, you will be shown the applicable order value and available payment methods during checkout.
Customers should review the order details, shipping information, applicable charges and payment amount before completing the transaction.
Review Order
Check products, quantities, delivery information and applicable charges.
Select Payment
Choose an available payment option at checkout.
Complete Payment
Follow the instructions provided by the applicable payment provider.
Order Confirmation
After successful confirmation, the order may proceed for processing.
4 Payment Verification
Some transactions may be subject to payment verification or fraud-prevention checks.
If additional verification is reasonably required, Bignaam or its authorised payment/service partners may request information necessary to verify the transaction.
โ ๏ธ Protect Your Payment Information
Bignaam will not ask customers to share their complete card PIN, UPI PIN, CVV or banking password through ordinary email or customer support messages.
5 Payment Security
Bignaam takes reasonable steps to support secure online transactions through appropriate website and payment-processing practices.
๐ Important Security Reminder
Payment details may be processed directly by authorised payment service providers. Customers should use only the payment options presented through the official Bignaam checkout process.
Never share your OTP, UPI PIN, card PIN, password or other confidential authentication information with anyone claiming to represent Bignaam.
6 Failed or Unsuccessful Payments
A payment may fail because of reasons such as:
- Insufficient account balance or credit limit.
- Incorrect payment information.
- Bank or payment-provider restrictions.
- Network or technical issues.
- Transaction limits.
- Security or fraud-prevention checks.
- Temporary payment gateway or banking interruptions.
If your payment fails but money appears to have been debited, please do not immediately make repeated payments. First check your bank or payment-provider transaction status and contact Bignaam support if the issue remains unresolved.
7 Duplicate or Multiple Payments
If you believe you have been charged more than once for the same order, please contact us with the relevant transaction details.
We may review the payment records and coordinate with the relevant payment provider where required.
๐ณ What to Send Us
Please provide your Order ID, transaction reference or other relevant payment details.
For your security, do not send your full card number, CVV, PIN, OTP or banking password.
8 Cash on Delivery
Where Cash on Delivery is available, the customer may be required to pay the applicable amount to the authorised delivery partner at the time of delivery.
COD availability may depend on the customer's delivery location, product, order value, courier service and other operational factors.
Any applicable COD charge will be displayed during checkout before the order is completed.
9 Refunds for Payments
Where a refund is approved under the applicable Bignaam Return & Refund Policy, Cancellation Policy or other applicable terms, the refund may generally be processed through the original payment method where reasonably possible.
The time taken for a refunded amount to appear in a customer's bank account, card account or other payment account may depend on the relevant bank, payment provider or financial institution.
A refund being initiated by Bignaam does not necessarily mean that the amount will appear instantly in the customer's account.
10 Unauthorised or Suspicious Transactions
If you believe a payment was made using your account or payment method without your authorisation, contact your bank or payment provider immediately and inform Bignaam support.
๐จ Act Quickly
Customers should report suspected unauthorised transactions to the relevant bank or payment provider as soon as possible.
Bignaam may request transaction information reasonably necessary to investigate an order or payment-related concern.
11 Product Pricing & Additional Charges
The amount payable for an order will be displayed during the applicable checkout process.
Depending on the order and promotional terms, charges may include:
- Product price.
- Applicable taxes.
- Shipping or delivery charges, where applicable.
- COD charges, where applicable.
- Other charges that are lawfully applicable and disclosed before payment.
Customers should review the final order total shown at checkout before completing payment.
12 Payment-Related Support
If you experience a payment-related issue, please contact Bignaam customer support.
๐ Bignaam Customer Support
Email: support@bignaam.com
Please include your Order ID and relevant transaction reference where available.
Support Hours: Monday โ Saturday, 10:00 AM โ 7:00 PM IST
๐ Our Payment Promise
Secure
We aim to provide customers with secure and reliable payment options through appropriate payment-processing partners.
Transparent
Applicable order charges should be presented during the purchasing process.
Helpful
Our support team can assist with payment-related order questions.
Customer First
We value the trust customers place in Bignaam when completing an online purchase.
๐ Legal Information
Legal Entity Name: BIGNAAM ENTERPRISES
Business Type: Proprietorship
GSTIN: 23BLRPL8356F1ZQ
๐ฉ Official Contact
Customer Support:
Monday โ Saturday, 10:00 AM โ 7:00 PM IST
๐ณ Shop With Confidence
Bignaam aims to make every payment experience simple, secure and transparent, from checkout to order completion.
Thank you for trusting Bignaam.
๐ฉ Contact Bignaam Support