1 Order Processing

Orders are usually processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays or public holidays will generally be processed on the next business day.

2 Shipping Timeline

The estimated delivery time is 3–7 business days, depending on the delivery location.

Delivery timelines may vary for remote, difficult-to-reach or less serviceable areas.

3 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Shipping charges may vary depending on the product, destination, order value or applicable promotional offer.

4 Order Tracking

Once your order has been shipped, tracking details will be provided through email or other available communication methods, wherever applicable.

5 Delivery Attempts

Our courier and logistics partners will make reasonable attempts to deliver your order.

Delivery may not be completed due to reasons including:

• Incorrect or incomplete address.
• Customer unavailability.
• Incorrect or unreachable contact details.
• Refusal to accept the package.
• Location or PIN-code serviceability issues.

If delivery cannot be completed, the shipment may be returned according to the applicable logistics process.

6 Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

Possible causes include:

• Weather conditions.
• Public holidays.
• Natural disasters.
• Transport disruptions.
• Courier partner delays.
• High shipment volumes.
• Remote-area delivery conditions.
• Other unforeseen circumstances.

We appreciate your patience in such situations and encourage customers to contact us if a shipment appears significantly delayed.

7 Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

Please provide:

• Your Order ID.
• Clear photographs of the product.
• Photographs of the packaging where relevant.
• A brief description of the issue.

Please retain the original product, packaging, shipping label and other relevant materials until the request has been reviewed.

8 Safe Unboxing Guide

If your parcel arrives damaged, tampered with, incorrect or appears to have missing contents, a continuous unboxing video can be very helpful when reviewing a claim.

We strongly recommend recording your parcel opening from the moment you receive it, particularly for higher-value or fragile products.

9 Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

• Recipient name.
• House or building details.
• Street, area or locality.
• City and state.
• Correct PIN code.
• Valid contact number where required.

Incorrect or incomplete information may cause delays or an unsuccessful delivery attempt.

10 International Shipping

Bignaam's standard shipping service is currently intended primarily for eligible deliveries within India.

If Bignaam offers international shipping for a particular product or destination, the applicable international shipping terms, delivery timeline and charges will be displayed or communicated before order completion.

International customers may be responsible for applicable customs duties, import taxes, clearance charges or other government charges imposed by the destination country, unless expressly stated otherwise.

11 Contact Us

For shipping-related questions, delivery concerns or order-status assistance, please contact Bignaam Customer Support.