Shipping Policy – Bignaam
Thank you for shopping with Bignaam.
We are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy explains how we process and ship both physical and digital products purchased through our platform.
Physical Product Shipping
Order Processing
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery times:
- Metro Cities: 3–7 Business Days
- Other Cities & Towns: 5–10 Business Days
- Remote Locations: 7–14 Business Days
Actual delivery times may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Promotional free shipping offers may be available on selected products or orders.
Order Tracking
Once your order has been shipped, tracking information will be provided through email, SMS, or your order account dashboard (where available).
Customers can use the provided tracking number to monitor shipment progress.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Bignaam shall not be responsible for delays or failed deliveries resulting from incorrect addresses, phone numbers, or recipient information provided during checkout.
Delivery Delays
While we strive to deliver orders within the estimated time frame, delays may occasionally occur due to:
- Courier service disruptions
- Natural disasters
- Weather conditions
- Government restrictions
- High-demand seasons
- Public holidays
We appreciate your patience in such situations.
Digital Product Delivery
For digital products, including but not limited to:
- Digital Bundles
- Templates
- Reels & Video Assets
- E-books
- Digital Downloads
- Design Resources
Delivery is generally provided instantly after successful payment.
Customers may receive:
- Download Links
- Email Delivery
- Account Dashboard Access
depending on the product purchased.
Failed Digital Delivery
If you do not receive your digital product within a reasonable time after payment, please contact our support team.
We will verify the order and assist in resolving the issue promptly.
Damaged Packages
If you receive a damaged package, please:
- Take clear photographs of the package and product.
- Contact our support team within 48 hours of delivery.
- Include your order number and supporting images.
Our team will review the issue and provide assistance as per our return and refund policy.
Contact Us
For shipping-related questions or assistance, please contact:
Email: bignaam.official@gmail.com
Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM IST
Bignaam Marketplace
Everything You Need, In One Place.