Warranty Policy
This Warranty Policy explains how warranty coverage may apply to products purchased through Bignaam.com and how customers can request assistance when a product is covered by a valid warranty.
Important: Warranty Is Product-Specific
Not every product sold on Bignaam.com necessarily carries a warranty. Where a manufacturer, brand, seller or Bignaam provides warranty coverage, the applicable warranty period and terms will be communicated on the relevant product listing, invoice or accompanying documentation.
1 Scope of This Warranty Policy
This policy applies to warranty-related requests concerning products purchased through Bignaam.com where a warranty is specifically offered for the relevant product.
The warranty applicable to a particular product may be provided by Bignaam, the seller, manufacturer, brand owner or another authorised party.
The specific warranty terms applicable to your purchase take priority where they provide product-specific information that differs from this general policy.
2 What a Warranty May Cover
Depending on the product and applicable warranty terms, coverage may include certain manufacturing defects or functional failures occurring during the stated warranty period.
Manufacturing Defects
Certain defects arising from manufacturing may be covered where provided by the applicable warranty.
Functional Failure
Some products may provide warranty coverage for specified functional failures.
Repair
Where applicable, an authorised repair may be offered under the warranty terms.
Replacement
A replacement may be offered where the applicable warranty provides for it.
3 Warranty Period
Warranty periods vary by product and manufacturer or seller.
The applicable warranty period may be displayed on the product page, invoice, warranty card, product documentation or other applicable communication.
Customers should retain their invoice or order information because proof of purchase may be required when submitting a warranty claim.
4 Warranty Eligibility
A warranty request may be eligible for review when:
- The product was purchased through Bignaam.com.
- The product carries a valid warranty.
- The warranty period has not expired.
- The issue falls within the applicable warranty terms.
- The customer can provide reasonable proof of purchase where required.
- The product has not been intentionally or improperly altered or damaged.
5 What May Not Be Covered
Unless the applicable product warranty expressly provides otherwise, warranty coverage may not include issues resulting from:
- Accidental damage.
- Physical damage caused after delivery.
- Misuse or improper use.
- Failure to follow product instructions.
- Unauthorised repair or modification.
- Normal wear and tear.
- Damage caused by external events or conditions outside the applicable warranty terms.
- Consumable components where excluded by the applicable warranty.
โ ๏ธ Product-Specific Terms Matter
These are general examples only. The exact exclusions applicable to a product depend on its specific warranty terms.
6 How to Submit a Warranty Claim
If you believe your product has developed a covered issue during the applicable warranty period, please contact Bignaam support.
Contact Us
Send your warranty request to our official support email.
Share Order Details
Provide your Order ID and purchase information.
Explain the Issue
Clearly describe the problem and when it occurred.
Verification
We may request photographs, videos or other information where reasonably necessary.
7 Information That May Be Required
To assess a warranty request, we may ask for:
- Order ID or invoice.
- Customer name and contact information.
- Product details.
- Description of the problem.
- Photographs or videos showing the issue.
- Warranty card or manufacturer documentation, where applicable.
- Other reasonable information required to evaluate the claim.
Please do not send sensitive personal information unless it is specifically required for resolving your request.
8 Inspection & Verification
Warranty claims may require reasonable verification before a final resolution is provided.
Depending on the product, Bignaam, the seller, manufacturer or authorised service provider may review the product, photographs, videos, documentation or other relevant information.
๐ Why Verification May Be Needed
Verification helps determine whether the reported issue falls within the applicable warranty terms and helps identify the most appropriate resolution.
9 Warranty Resolution
If a claim is accepted under the applicable warranty, the available resolution may depend on the product's warranty terms.
Repair
The product may be repaired through an authorised service process.
Replacement
A replacement may be provided where the applicable warranty allows it.
Refund
A refund may be considered where required or provided under the applicable terms.
Service Support
Manufacturer or authorised service support may be provided where applicable.
The exact remedy depends on the product, applicable warranty and circumstances of the claim.
10 Warranty vs. Return or Refund
A warranty and a return or refund request are not necessarily the same thing.
Return / Refund
Generally concerns the return or refund rights applicable to an order under our Return & Refund Policy.
Warranty
Generally concerns specified defects or failures covered during a stated warranty period.
Customers should review the applicable Return & Refund Policy as well as the product-specific warranty terms.
11 Manufacturer or Third-Party Warranty
Some products may be covered directly by a manufacturer, brand owner or authorised service provider rather than directly by Bignaam.
Where such a warranty applies, the customer may be required to follow the manufacturer's warranty procedure.
Bignaam may assist customers in communicating with the relevant seller or manufacturer where reasonably possible, but the specific manufacturer's warranty terms remain applicable.
12 Contact Bignaam
For warranty-related questions or to submit a warranty request, please contact our official customer support team.
๐ Bignaam Customer Support
Email: support@bignaam.com
Please include your Order ID and a clear description of the issue.
Support Hours: Monday โ Saturday, 10:00 AM โ 7:00 PM IST
๐ค Our Warranty Approach
Clear Information
We aim to provide applicable warranty information clearly on relevant product listings and documentation.
Fair Assistance
We aim to help customers understand the available warranty process.
Proper Verification
We may verify claims so that genuine warranty requests can be handled appropriately.
Customer Care
We value every customer's trust and aim to make the support process straightforward.
๐ Legal Information
Legal Entity Name: BIGNAAM ENTERPRISES
Business Type: Proprietorship
GSTIN: 23BLRPL8356F1ZQ
๐ฉ Official Contact
Customer Support:
Monday โ Saturday, 10:00 AM โ 7:00 PM IST
๐ก๏ธ Your Purchase, Our Care
Where a product carries applicable warranty coverage, Bignaam aims to make the warranty process clear, responsible and customer-friendly.
Thank you for trusting Bignaam.
๐ก๏ธ Contact Bignaam Support