Cancellation & Order Modification Policy
We understand that plans can change. This policy explains how customers can request an order cancellation or correction and what happens when an order has already entered processing or shipping.
Please contact us as soon as possible.
Orders are usually processed within 1โ2 business days after successful payment confirmation. A cancellation or modification request should therefore be submitted promptly before the order progresses further through fulfilment.
Requests are reviewed according to the order status, applicable product conditions and applicable consumer protection requirements.
1 Cancellation Policy Overview
Customers may contact Bignaam to request cancellation of an order as soon as they decide that they no longer wish to proceed with the purchase.
Because orders may move quickly from order placement to processing, packing and dispatch, we cannot guarantee that every cancellation request can be completed before shipment.
Best time to cancel: As soon as possible after placing the order, preferably before fulfilment or dispatch begins.
2 How to Request an Order Cancellation
To request cancellation, contact Bignaam Customer Support using the official support email.
Contact Us
Send your request to Bignaam Support.
Share Order ID
Provide the order number.
Status Check
We check the current order status.
Resolution
We confirm the applicable next step.
๐ฉ Cancellation Request
Email: support@bignaam.com
Please include: Order ID + reason for cancellation.
3 Cancellation Depends on Order Status
The practical ability to cancel an order can change as the order moves through fulfilment.
Before Fulfilment
Cancellation may generally be easier to process when the order has not entered fulfilment.
Processing
We will try to stop the order where operationally possible.
Dispatched
Cancellation may no longer be operationally possible once shipped.
4 Cancellation During Processing
Orders are usually processed within 1โ2 business days after successful payment confirmation.
If you contact us while the order is still being processed, we will make reasonable efforts to cancel the order before it is packed or dispatched.
Early Request
Contact us immediately after placing the order for the best chance of successful cancellation.
Fulfilment Status
Cancellation depends on whether the order has already entered packing or fulfilment.
5 Cancellation After Dispatch
Once an order has been dispatched to a courier or logistics partner, it may no longer be possible for Bignaam to stop the shipment operationally.
If cancellation is no longer possible because the order has already entered the delivery process, the applicable return, refusal or refund process may apply depending on the circumstances and product eligibility.
Important: Please do not independently ship a product back to Bignaam. Follow the instructions provided by our support team.
6 Cancellation Due to Delayed Delivery
Bignaam's normal estimated delivery timeframe is 3โ7 business days, subject to the Shipping & Delivery Policy.
If an order is materially delayed beyond the stated delivery schedule, applicable consumer rights and remedies may apply.
We will review such requests in accordance with the circumstances, the order status, the applicable delivery commitment and applicable law.
7 Order Modification
If you need to change an order after placing it, contact us as soon as possible.
Depending on the order status, we may be able to assist with certain changes.
Quantity
Quantity changes may require cancellation and placement of a new order depending on processing status.
Product / Variant
Product or variant changes may not be possible after fulfilment begins.
Delivery Address
Address corrections should be requested immediately before dispatch.
Contact Details
Correct contact information should be provided as early as possible.
8 Delivery Address Changes
Please verify your delivery address carefully before completing your order.
๐ Need to Correct Your Address?
Contact support@bignaam.com immediately and provide your Order ID and the correct delivery information.
We will make reasonable efforts to update the address where operationally possible.
Once an order has been dispatched, an address change may not be possible through Bignaam.
9 Payment & Refunds After Cancellation
If a cancellation is successfully accepted for a prepaid order and a refund is due, the refund will generally be processed through the applicable payment or refund mechanism.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution.
๐ณ Refund Processing
Bignaam will initiate an approved refund after the applicable cancellation and processing requirements have been completed.
Once initiated, the final crediting time is controlled by the relevant payment provider or bank.
10 Cash on Delivery Orders
For Cash on Delivery orders, cancellation should be requested as early as possible before the order enters dispatch.
If a COD shipment has already been dispatched, the applicable delivery and return process may apply depending on the circumstances.
Please avoid placing an order unless you genuinely intend to receive it. Repeated refusal of COD shipments may affect future order processing or COD availability where operationally necessary and permitted.
11 Special Situations
Certain circumstances may require additional review before a cancellation or modification request can be completed.
- Product-specific restrictions.
- Orders already handed over to a logistics partner.
- Orders affected by serviceability issues.
- Duplicate or suspicious orders.
- Payment verification or fraud-prevention checks.
- Circumstances outside reasonable operational control.
Nothing in this policy is intended to remove or restrict any consumer right or remedy available under applicable law.
12 Contact Us
For cancellation, order modification or delivery-address requests, please contact Bignaam Customer Support.
๐ Bignaam Customer Support
Email: support@bignaam.com
Support Hours: Monday โ Saturday, 10:00 AM โ 7:00 PM IST
Please include your Order ID in the email.
๐ Legal Information
Legal Entity Name: BIGNAAM ENTERPRISES
Business Type: Proprietorship
GSTIN: 23BLRPL8356F1ZQ
๐ฉ Cancellation Support
Email:
Please mention your Order ID and clearly state whether you are requesting cancellation or an order modification.
โค๏ธ We're Here to Help
We understand that sometimes plans change. If you need to cancel or modify an order, contact us as early as possible and we'll do our best to assist you.
Thank you for shopping with Bignaam.
๐ฉ Contact Bignaam Support