1 Acceptance of Terms

These Terms & Conditions govern your access to and use of Bignaam.com and the purchase of products offered through the website.

By using the website or placing an order, you agree to comply with these Terms & Conditions and the applicable policies published on the website.

2 Use of the Website

You agree to use Bignaam.com only for lawful purposes and in a manner that does not violate applicable laws or the rights of Bignaam, its customers, suppliers or other parties.

You must not attempt to interfere with the security, operation or functionality of the website.

You must not use the website for fraudulent, abusive, misleading or unlawful activities.

3 Customer Accounts

Certain features of the website may require you to create an account or provide information such as your name, mobile number, email address and delivery details.

You are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.

Please notify us promptly if you believe that your account has been accessed without your authorization.

4 Products & Product Information

We make reasonable efforts to display product descriptions, specifications, images, prices and other information accurately.

However, minor differences may occur between product images displayed on the website and the actual product received due to photography, lighting, display settings, manufacturing variations or packaging changes.

Product availability may change without prior notice.

5 Pricing, Taxes & Payment

Product prices displayed on Bignaam.com are subject to change without prior notice.

Applicable taxes, shipping charges, payment charges or other applicable charges will be displayed or communicated as applicable before order completion.

We use third-party payment service providers and payment gateways to process online transactions.

Bignaam does not directly store sensitive payment credentials such as complete card numbers or banking passwords on its website unless specifically stated otherwise.

6 Orders & Order Acceptance

Placing an order on Bignaam.com constitutes a request to purchase the selected product or products.

An order may be subject to verification, availability and payment confirmation before it is accepted for processing.

Bignaam reserves the right to cancel or decline an order in circumstances including, but not limited to:

• Product unavailability.
• Incorrect or incomplete product information.
• Pricing or technical errors.
• Suspected fraudulent or unauthorized transactions.
• Delivery restrictions or operational limitations.
• Other circumstances permitted under applicable law.

If an order is cancelled after payment has been successfully received, any eligible refund will be processed according to the applicable refund process and payment method.

7 Shipping & Delivery

Delivery timelines displayed on the website are estimates and may vary depending on product availability, destination, logistics partners, weather, public holidays and other circumstances beyond reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Bignaam may use third-party logistics and delivery partners to fulfil orders.

Additional information regarding shipping, delivery charges and applicable delivery conditions is provided in our Shipping Policy.

8 Returns, Refunds & Cancellations

Returns, replacements, refunds and order cancellations are governed by the specific policies published on Bignaam.com.

Eligibility may vary depending on the product, category, condition of the item, reason for return and applicable policy.

Customers should review the applicable Return & Refund Policy and Cancellation Policy before placing an order.

9 Website Content

The content published on Bignaam.com may include text, product information, photographs, graphics, videos, logos, designs and other materials.

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that every piece of information will always be complete, error-free or continuously available.

We may update, modify, remove or discontinue website content or features when necessary.

10 Intellectual Property

Unless otherwise stated, Bignaam's website content, branding, logos, designs, graphics, written material and other original content are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit Bignaam content without prior written permission, except where permitted by applicable law.

Bignaam and related branding may be protected trademarks or proprietary marks.

11 Limitation of Liability

Bignaam will take reasonable steps to maintain the availability and functionality of the website and to process customer orders properly.

However, we cannot guarantee uninterrupted, completely secure or error-free operation at all times.

To the extent permitted by applicable law, Bignaam will not be responsible for losses arising solely from circumstances beyond its reasonable control, including certain technical failures, third-party service interruptions, logistics disruptions or events of force majeure.

Nothing in these Terms is intended to exclude or limit any consumer right or legal protection that cannot lawfully be excluded or limited.

12 Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute arising in connection with the use of Bignaam.com or purchases made through the website will be subject to the applicable jurisdiction and dispute-resolution mechanisms available under Indian law.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

13 Contact & Grievance Support

If you have a question, complaint, concern or grievance regarding your order, account, product or experience with Bignaam, please contact us using the details below.